Seven Star Industries Orissa - Powerparts Emergency Online Support to Customer
- Seven start Industries is based in city of Jharsuguda; Orissa state and widely known for natural reserves. This facility was established over a decade as manufacturer of steel products by processing iron ore.
- Facility is powered by Perkins black start 1x4006D-23TAG2A to support key section of facility & is under CSA with Powerparts Kolkata.
- Site is about 400 miles away from Kolkata facility & visit couldn’t be executed due to travel restrictions.
- As a part of ongoing effort to provide prompt solutions in pandemic state, team took initiative to support customer online and communicated through Team viewer for successful installation & operation of Deep-Sea controller model 7320 in July 20.
- Online support included set up of parameters, program & safety set points, operation of DG set with new controller. However customer team has been instrumental in supporting & achieving successful completion.